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Privacy Policy

Privacy Notice

Last updated: February 2024.

 

NH3Design understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and employees and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

1. Purpose of our notice

 

This notice tells you:

  • what personal information we collect about you;

  • how we use that information;

  • how long we keep the information;

  • when we might contact you using the information;

  • what information we share with others; and

  • your rights in relation to your information.

 

2. What personal information do we collect about you and how do we collect it?

 

When you engage with us we will ask for personal information about you including your

name, address, phone number and email address and on occasion bank details.

 

We use different methods to collect data from and about you including through:

  • Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;

  • enter a survey; or

  • give us feedback or contact us.

 

3. Why do we use your personal information?

 

Under the EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018), we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

 

We rely on one or more of the following legal bases:

  • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

  • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

  • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose.

 

 Your personal data may be used for one of the following purposes:

  • Providing and managing your Order;

  • Supplying our Services to you;

  • Your personal details are required in order for us to enter into a contract with you;

  • Personalising and tailoring our Services for you; or

  • Communicating with you. This may include responding to emails or calls from you.

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our Services. You will not be sent any unlawful marketing or spam.

 

We will always work to fully protect your rights and comply with our obligations under the

GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003,

and you will always have the opportunity to opt-out.

 

4. How long will we keep your personal information?

 

We only hold your personal information for as long as we do the activities we have told you about or have a valid reason to keep it.

 

We do not hold your personal information any longer than we have to.

 

We keep any information you've given us unless or until it is no longer required by regulation to be kept or you ask for it to be removed.

 

5. Sharing your personal information with others

 

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

If any of your personal data is required by a third party, as described above, we will take

steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

6. Storing your personal information

 

We will only store your personal data in the UK and will not transfer it out with the UK unless necessary for which you will be made aware. This means that it will be fully protected under the UK GDPR.

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

 

7. Your Rights

You have the right to:

  • ask us what personal information we hold about you;

  • ask us to correct personal information that's wrong, to delete it or;

  • request that we only use it for certain purposes;

  • change your mind, and ask us to stop using your personal information; and

  • complain to the Information Commissioner's Office (ICO) about how we use your

personal information.

 

If you are not happy with how we are handling your information you also have the right to

make a complaint to the Information Commissioner's Office (ICO), the UK supervisory

authority for data protection issues.

 

8. How you can contact NH3Design

 

If you have any questions or concerns about this notice, please contact Niamh at NH3Design.

 

We are regulated by the ICO. You can also contact them for advice and support and details about this are on their website at www.ico.org.uk .

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